Privacy Policy

Introduction

Resolve ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our psychotherapy services and website.

We are SOC 2 certified and store all data securely in Canada, in compliance with Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act).

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, and other identifying information you provide when registering for our services.
• Health Information: Information related to your mental health, therapy sessions, assessments, and treatment plans. This information is treated with the highest level of confidentiality.
• Employment Information: Information about your employer or organization if you are referred through a workplace program.
• Technical Information: IP address, browser type, device information, and usage data collected automatically when you visit our website.

How We Use Your Information

We use your information to:

• Provide and coordinate psychotherapy services
• Match you with appropriate therapists based on your needs
• Communicate with you about appointments and treatment
• Coordinate care with other healthcare providers (with your consent)
• Process payments and manage your account
• Improve our services and develop new programs
• Comply with legal and regulatory requirements

Data Security

We implement robust security measures to protect your information:

• SOC 2 Type II certified systems and processes
• All data is encrypted in transit and at rest
• Data stored exclusively in Canadian data centers
• Regular security audits and vulnerability assessments
• Strict access controls and employee training
• Secure video conferencing for therapy sessions

Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you authorize us to share information with other healthcare providers, case managers, or your employer.
• Service Providers: With trusted third-party service providers who assist in delivering our services, bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or to protect the safety of individuals.
• Emergency Situations: In cases where there is a risk of harm to yourself or others.

Your Rights

You have the right to:

• Access your personal information and therapy records
• Request corrections to inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your information (subject to legal retention requirements)
• Receive a copy of your information in a portable format
• File a complaint with the Privacy Commissioner of Canada

Data Retention

We retain your personal and health information for the period required by applicable laws and professional regulations. In Ontario, health records must be retained for a minimum of 10 years from the date of last entry, or in the case of minors, 10 years after the client reaches the age of 18.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. Essential cookies required for the website to function cannot be disabled.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.